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Return & Warranty Policy

eCalGas.com wants you to shop with confidence.  But please, do not return any items without a Return Merchandise Authorization (RMA) number. Items returned without an RMA number and approval may be rejected or destroyed and we will not be responsible for any losses or replacements.

Returns

Warranty

Return Merchandise Authorization Request

Return Policy

Returns for eCalGas.com products must be made within thirty (30) days from the date of purchase, unless otherwise indicated. Returned product must be in original packaging, unused, undamaged and in saleable condition. eCalGas.com will either replace the product or issue a credit for the purchase price.

If there was a mistake with your order we need to know about any problems within seven (7) days of order receipt.

If we made a mistake: 

  • You ordered the correct part number and we sent you the wrong item; or
  • An item is missing.

We will find the simplest, fastest way to fix our mistake.

If you made a mistake:

  • You ordered an incorrect part number(s).

Complete an RMA immediately regarding any mistakes on your order.

  • Returns are subject to a 20% restocking fee. 
  • You are responsible for paying return freight on returns that are not the fault of eCalGas.com.
  • Custom orders are final sale: no cancellations, returns, refunds or credits allowed.

For product returns, please complete the RMA Request. Your return request will be reviewed and if approved, you will be issued an RMA number with further instructions.

Warranty Policy

Please, do not return any items without a Return Merchandise Authorization (RMA) number. Items returned without an RMA number and approval may be rejected or destroyed and we will not be responsible for any losses or replacements.

eCalGas.com warrants products against defects in materials and workmanship under normal use for the periods listed on individual calibration gas cylinders; or one (1) year after the date of purchase for regulators and other accessories. This warranty is expressly limited to the original owner who purchases the equipment directly from eCalGas.com.

For warranty returns, please complete the RMA Request. Your warranty request will be reviewed and if approved, you will be issued an RMA number with further instructions.

Return Merchandise Authorization Request

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